Shipping policy

Last updated: June 23, 2026

This policy applies to all apparel, bags, hats and accessory orders placed at https://nicolehayes.myshopify.com/, covering processing time, delivery cycle, shipping fees and international customs rules.

All orders require 1–5 business days handling time before dispatch (excluding weekends and public holidays). Ordinary clothing, bags: 1–3 working days processing. During big sales events, processing time may extend to 7 days, we will email you for advance notice.

We cooperate with USPS, FedEx, DHL and local postal services for global delivery. Estimated shipping time after dispatch: US & Canada: 5–12 business days UK & EU: 7–15 business days Australia & New Zealand: 10–20 business days Other global regions: 12–25 business days

Shipping delays caused by customs inspection, courier peak seasons, bad weather are out of our control, we will not compensate for ordinary delivery delays.

Shipping fees are automatically calculated at checkout based on destination, product weight and delivery method. Free shipping promotions will be clearly marked on product pages during campaign periods. Express fast delivery options are available with extra surcharges displayed before payment.

Once the package departs our warehouse, we will send a delivery confirmation email with tracking number and query link. If tracking has no updates over 7 days, contact our support team for help.

If tracking shows delivered but you do not receive the parcel: Check neighbors, front desk and local post office first, then email us within 3 days of delivery record, we will assist you to file loss claims with couriers. If logistics confirm the package is lost in transit, you can choose free reshipment or full product refund; original shipping fees are non-refundable unless the carrier is fully responsible for loss.

All import tax, customs clearance fees are borne solely by buyers. We will not cover any customs charges upon arrival in your country. Customs inspection may open packages and prolong delivery time, we cannot interfere with local customs decisions. If you refuse to pay duties and the package is returned, we only refund product value minus original shipping cost and return freight.

Parcels marked undeliverable (wrong address, recipient absent, refused delivery) will be returned to our warehouse. After receiving returned goods: We only refund item value, deducting outbound and return shipping costs. If you still want the products, you need to place a new order and pay shipping again.

Support Contact:MuhamadLim440@gmail.com Please attach your order number when consulting shipping issues.